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The Creative Connection Experience (+The Chocolate Factory gamified simulation)

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The Creative Connection program consists of the following modules:

1

Becoming truly people centric

Developing client & employee engagement with strategic innovation.

2 & 3

‘The Chocolate Factory’

Plan-Play-Reflect-Redesign
(Gamified simulation)
Developing innovative processes.

4

Implications & Applications

Business facilitation with case study, coaching & deep dive lab.

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The Creative Connection

Applying creative redesign to ensure – customer focus, employee engagement & effective processes.

Featuring The Chocolate Factory gamified simulation.

The Creative Connection aims to show the importance of creating a: customer focus, engaged employees and creative redesign process, in a way that demonstrates the power of all three being fully integrated. The Chocolate Factory gamified simulation is a unique hands-on experiential learning simulation (and team building program) that demonstrates the power of effective creative design and strategic implementation. Using both game theory and gamification, the program simulates the problems of a non-productive company, and addresses the connected issues of customer dissatisfaction, customer centricity, change management, staff morale, leadership, silos, accountability, and organizational processes (as relevant) in a safe environment.

Through using unique CSI (creativity / design thinking) tools, participants learn to analyze the current state of a dysfunctional factory, and to identify potential parallels in their own business. Participants are then shown how to redesign and trial a workable desired state, and as a result they experience how the factory can improve its efficiency by up to 200% with simple creative solutions. This learning becomes a powerful ‘ah-ha’ moment as they discover all the connected elements that lead to truly breakthrough innovations.

Through exposure to immediate breakthrough results, the group then identifies how they can find innovative solutions and improve systems and processes in their own organization. The deep dive lab “Solutions” session can help the teams apply this to their own leadership and workplace with actionable business takeaways.

Run The Chocolate Factory for:

  1. A mind-set shifting event at the beginning of a major leadership development program
  2. An opening to any organization or department improvement initiative
  3. A lead-in event to help increase customer satisfaction, centricity & engagement
  4. An intervention for building high-performance teams, departments, functions
  5. Improving employee engagement, breaking down silos & cross-department communications
  6. Any major process improvement projects, redesign and innovation
  7. A stand-alone team-building event /part of a company or function retreat.
  8. A capstone project to bring together all the elements of the full CREATE (CSI) suite of programs
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The Chocolate Factory simulation shows how results can skyrocket when the following 3 elements are effectively connected through smart design & innovative processes:

True Customer Focus

leading to a deeper appreciation of the importance of understanding the key elements of a successful design thinking process by putting the customer at the center of all solutions and building this into the DNA of all departments not just the customer service front facing teams.

Intrinsically Engaged Employees –

showing the relationship of how engaged teams are much better at finding real solutions, collaborating across departments & breaking down silos. (Team building)

Effective Innovation Processes –

discovering the power of creative thinking to look for both incremental and big breakthroughs, ensuring the organization can become innovative market disruptors, rather than being disrupted.

FEEDBACK:

“The best engagement program we have ever had, ensuring we could transfer the learning into the business. It brilliantly simulated the workplace, showing us how to create a world-class process.”
CEO Daimler Financial Services Asia (Mercedes Benz)

FEEDBACK:

“You deliver important outcomes with fun and energy.”
Dr Kaschke  Chairman and CEO
Carl Zeiss AG

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COVID FRIENDLY:
Special designed options are available, including socially distancing measures (including placing people outside the U shape table, spread out in small teams of 3 )

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